Terms of use

Who we are

Trove Grove is operated from Queensland, Australia. You can reach a human at hello@heyjeremy.com, and we answer. These terms are governed by the law of Queensland, Australia.

What Trove Grove is

A place to list things you want to sell. A gem is one listing. Your trove is everything you have listed. A grove is a place, and it reaches the troves kept near it. A gem store is a single gem given its own page and a checkout.

We are not a party to what you sell. The contract for an item is between the buyer and the seller. We provide the listing, the page and the payment plumbing.

Your account

• You need to be 18 or over to sell here.
• Keep your password to yourself; anything done from your account is treated as done by you.
• Describe things honestly. A gem that misrepresents an item can be taken down.
• Don't list anything you aren't legally allowed to sell.
• You can close your account whenever you like, from your account page.

What you're charged

Fees are set out in full on the pricing page, and the figures there are generated from the same code that does the charging, so they can't drift apart. You pay for what you have live a year at a time, plus a marketplace fee and Stripe's card fee on anything you sell through a gem store. All prices are in Australian dollars.

If a payment fails, published gems and stores stop being publicly reachable until it's settled. Nothing of yours is deleted for non-payment.

Payments and payouts

We are not a card processor. Card payments are processed by Stripe. Sellers connect their own Stripe account, and Stripe pays them out directly on Stripe's schedule. We never hold your money. We take a percentage of the item price as our fee; the card fee is Stripe's, set by Stripe, deducted by Stripe, and no part of it comes to us. Using payments here means also accepting Stripe's Connected Account Agreement.

Refunds, returns and disputes about an item are between the buyer and the seller. Where a card chargeback is raised, Stripe's process decides the outcome and its fees apply. Sellers are responsible for the tax on what they sell.

Currency conversion isn't ours. You choose the currency you sell in. If a buyer's card is in another currency, or your payout is converted on the way to your bank, the rate and any conversion fee are set by Stripe, the card scheme and your bank, not by us, and we don't take a share of them. The same applies to your own bill, which is charged in Australian dollars: if your card is in another currency, your bank sets the rate. We can't quote, guarantee or refund a conversion rate, and we aren't liable for a payout that's worth less than expected because the rate moved.

Your content

The photographs and words you put on a listing stay yours. You give us permission to display and resize them for the purpose of running the site: showing your listing, your store and your trove. That permission ends when you remove the content or close your account.

Custom domains

You can serve a gem store on a domain you own. The domain remains yours, registered with your own registrar, and you can point it elsewhere at any time.

Ending things

You can stop using Trove Grove whenever you want. We may suspend an account that is being used to defraud people, to sell what can't legally be sold, or to break these terms, and we'll tell you why.

The legal bit, briefly

The service is provided as it is. We don't promise it will never be unavailable, and we're not liable for indirect loss. Nothing here limits rights you have under the Australian Consumer Law, which can't be excluded.

Changes

If these terms change in a way that matters to you, we'll say so rather than quietly reposting the page. The date at the top is always the date of the current version.